A Smile, Common Sense, Passion for home furnishing, and Leadership; that's what we need in IKEA Al-Homaizi Kuwait - a company that believes in developing business through our Co-Workers.
Our energy comes from creating a better everyday life for the many people.
We simply recruit based on Values, Competence, Potential for growth, and Diversity.
A day in your life with us:
To enable a meaningful and positive shopping experience for all visitors and customers. This includes in particular securing a personal approach whereby each customer feels acknowledged, valued and understood. Setting the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere. Developing and implementing relevant communication needed to support customers throughout the complete experience. Maximising potential retailing improvements to differentiate the IKEA Brand from other retailers.
Contribute to the creation of the country business plan.
Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
Align and optimise relevant working methods to secure the required co-worker competence to support the shopping experience.
Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.
Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.
Share best practices and benchmark operational excellence to enhance the positive shopping experience.
Be the customer insight expert and identify gaps between customer expectations and experience so that the complete country organisation can then act upon them.
Who are you ?
Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
Experienced in creating and implementing mid-term plans and following up goals.
Proven customer-focused mindset.
Self-reliant and motivated with proven ability to work as part of a team as well as independently.
Self-confident and assertive with the ability to influence through the use of customer insight.
Ability to set clear expectations and directions.
Proven record/experience of developing people and organisations.
Good analytical and numerical skills.
Ability to communicate confidently and clearly in the local language(s) and English.
IKEA store experience in a customer-facing role.
Experience of working in a customer service management role within retail business.
Quick learner who can adapt easily to changing demands.
Ability to understand the key principles of the shopping experience and customers’ expectations.
Interested in home furnishing.
A few more details for you
This position is full-time and is located in Kuwait. Some travel may be required.
Please send your CV in English and tell us why you would be a good fit for this role.