5+ years as a manager with experience from retail and/or service-based operations country/company level together with responsibility to drive P&L result, business steering or finance related fields.
5 years of experience within the last 10 years as a foreman, journeyman, supervisor level position, or owner
**Must have NASCLA Accreditation and/or ICC F11/G11 Accreditation and/or bachelor’s degree in building construction from an accredited 4-year college**
Required to have experience with remodeling, electrical, plumbing, and residential building construction in at least 3 of the following areas: Foundation/slabs/elevated slabs/structural formwork, Masonry Walls, Column erection, Steel erection, Wood framing, Structural demolition
Previous Construction/home improvement industry experience. Prior experience working with subcontractors. Preferred one year of experience in the construction of structures at least four stories in height
Preferred 5 + years in a multi-million dollar, multi-state construction-based operation
Preferred prior experience as a state qualifier or the qualifying party for purposes of a company’s general contractor license
Experience with change management, business growth and handling people consequences
What you'll be doing day to day
• Ownership of all field operations in including measurement, assembly and installation services using field coworkers and external service partners (Referral Partners) • Contributes to the overall profitability of the US Installation Services Business working closing with IKEA Home Services Manager and Business Navigation to align P&L goals and results. • Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed revenue, installation cycle time, Customer Satisfaction Surveys and installation capacities in each market. • Identify trends based on customer feedback and initiate changes to benefit the markets and overall Customer experience. • Assist the company in obtaining licenses in multiple states and municipalities; passing trade, business, and law exams - or as required by state • Manage company liability and risk when needed e.g. finance, legal and compliance and partner with the appropriate functions to mitigate risk. • Ensure that the market works ethically and in compliance with internal regulations and external laws including legislation relating to risk, environment, health and safety. • Collaborate with recruiting to develop an employee network within each market • Develop and manage with Regional Managers a referral partner network in each market. • Develop Regional Managers and mentor team members to create a pool of talent that will create additional opportunities for individuals and the business. • Identify opportunities to develop and expand existing business relationships with external Referral partners. • Contribute constructive and critical thinking ideas to improve all operations. • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
Together as a Team
IKEA Home Services develops and provides a service offer as a growth enabler of our brand and home furnishing range, providing a great shopping experience in the eyes of our customer in an omni channeling environment as well as being a relevant commercial product.
IKEA will enable the home furnishing dreams of the many people. We will do this by offering a fully integrated IKEA Services Journey, where we meet the expectations of our customers, co-workers, and service partners by delivering a seamless and convenient experience.
Job Type: Permanent, Full-Time BENEFITS ELIGIBLE? Yes Hours – up to 40 hours a week
The salary pay range for this role is: $108,992 - $144,387
Whether you are part-time or full-time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance , education assistance and more. *eligible starting at only 20 hrs/wk
The successful candidate will be required to live within a commutable distance to the US Corporate Headquarters in Conshohocken, PA