As a person you are passionate about people and continuously driving better performance and growth. You are motivated by improving IKEA customers’ product quality experience through high quality products.
For this role we believe you have minimum 5 years of experience in Product Quality or similar and delivering results. Further, you have experience in working with customers in a retail or service environment as well as working across functions. You have broad knowledge of MS Office with a strong focus on Excel. You also have good knowledge and experience of IT systems that are related to Quality as well as materials and substances and their relation to quality including circularity, sustainability and recycling. You possess good change and stakeholder management skills and know how to apply these in an extremely ambiguous environment requiring cross functional collaboration.
You have ability to understand the role of Commercial and Product Recovery as an integrated part of the IKEA business. Furthermore, you have strong interpersonal, networking and communication skills as well as good analytical and problem solving skills combined with ability to prioritise and make decisions with speed and simplicity.
WHAT YOU'LL BE DOING DAY TO DAY
In the role as Product Quality Analyst, you are responsible for driving product quality improvement by coordinating the product quality work in the market, as well as taking on a store focused responsibility to improve overall competence within the area of reporting skills.
• Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively contribute to PQR&C plan/output in order to deliver to the common objectives and goals • Contribute to the product quality work in the retail market, ensuring that the home furnishing range is always fulfilling both the customer expectations and the IKEA internal requirements • Lead the analysis of possible product quality issues, based on agreed business & customer parameters, and secure that the finding are investigated on stock • Collect, analyse and report quality deviations from stores and other retail stakeholders and ensure customer oriented and timely resolutions • Facilitate product quality case management & coordination of market specific product quality reports and claims • Secure that all retail unit & market product quality findings are investigated centrally and efficiently shared among units • Coach and re-direct, where necessary, the units in common & best practice product quality deviation reporting & sales stop processes, ways of working, tools and KPIs • Ensure that market stakeholders are kept informed about Product Quality deviations and/or risks • Ensure good cooperation with Inter IKEA departments, such as Quality Support Centres & Range &and Supply Business Areas • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA
OUR TEAM WITHIN IKEA
In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.